General Sales Conditions US
TERMS AND CONDITIONS
We accept orders by on-line, mail, phone, fax or e-mail. Please provide a Purchase Order number and specify the OptoSigma product numbers required as well as full details of any special requirements. If you send a confirmation of your telephone or e-mail order please make sure that it clearly states: “CONFIRMING ORDER.” Changes to existing orders must be submitted in writing and may be subject to price and delivery modifications
Quotations for non-standard catalog items or special quantities and deliveries are in effect for 30 days after the date issued unless other agreements are made. Prices quoted are based on terms and specifications as stated in the OptoSigma quote. Requested deviations to terms and specifications are subject to revised pricing and delivery.
Prices for the United States listed in OptoSigma catalogs and on-line are current at the time of publication but we reserve the right to change them without notice. Prices quoted are normally held for 30 days. Goods are sold FOB Santa Ana, California. Title passes to the customer on shipment. Customers are responsible for outgoing freight charges, insurance (if requested) and any applicable sales taxes.
Method of Shipment
All shipments are made Ex-Works, Santa Ana, California USA using packaging and shipping method selected by OptoSigma unless otherwise agreed upon by customer in writing. Customers will have the opportunity use their preferred carrier and account number during the cart checkout process or by contacting the OptoSigma sales department.
Terms of Payment
Net-30 terms are offered to US customers subject to credit approval. Alternatively we will accept credit card payment or COD. Export orders must be fully prepaid in US currency, by credit card, by wire transfer or by letter of credit issued by a US bank.
We provide an estimate of the delivery time and do everything in our power to meet our committed shipping dates; however, we cannot be held responsible for any delays in transportation, nor any consequential damage caused by late delivery. Our ability to meet scheduled delivery dates may also be affected by material availability and shop load at the time of order.
The specifications provided on-line and in our literature or with our quotations are intended to be accurate. However, we reserve the right to change specifications if necessary and we make no claim about the suitability of our products for any particular intended purpose.
Warranties and Returns
We want you to be satisfied with the quality of our products and therefore offer a 30- day “no-question-asked” return policy on standard catalog products of incidental quantities. If you wish to return such product within 30 days of date of invoice it will be replaced or refunded without question if returned in undamaged, re-stockable condition. After 30 days these products will be accepted for repair or replacement only if they are found to be defective. A 20% restocking charge will be applied for products accepted beyond the 30-day period, at the discretion of OptoSigma Corporation. Specially manufactured, custom products or motorized products are specifically excluded from the 30-day “no-questions-asked” policy. These products are made and warranted to your written specifications only. All products are warranted to be free from defects for 60 days after date of invoice. Our responsibility under warranty is limited to repair, replacement and/or refund. OptoSigma shall not be liable to the customer or any third party for indirect, incidental or consequential damages related to sale or use of its products. If you need to return a product please call first to obtain a RETURN AUTHORIZATION NUMBER. Then pack the product carefully and return to us freight prepaid. RMA's must be returned to OptoSigma within 10 days of receiving the RMA number. On receipt of the product we will assess the situation and if out of warranty we will inform you of any charges which will be due on repair, replacement or restocking charge.
Orders of special products, or catalog products of non-incidental quantities, may be cancelled only if by written notice 60 days prior to the scheduled delivery date. Differences in price breaks will be billed back where applicable. The customer shall be responsible for all work-in-process in addition to the 60-day obligation.