Privacy Policy

This privacy policy sets out how Optosigma Europe uses and protects any information that you give Optosigma Europe when you use this website. Optosigma Europe is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Optosigma Europe may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security & Data hosting

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

No personal information is shared with a third party. The datas are for the sole use of OptoSigma.

Website databases and customer personal Information are hosted in France, and the hosting company (NBS System) respects the 2018 european General Data Protection Regulation rules.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Special case : All orders, enquiries, quotations, made from our UK store ( will be shared to our exclusive UK distributor : Elliot Scientific (see our general sales condition to get more informations )

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART L'association avec votre panier d'achat.
CATEGORY_INFO Stocke les informations relatives à la catégorie sur la page, ce qui permet d'afficher les pages plus rapidement.
COMPARE Les articles que vous avez dans la liste de comparaison des produits.
CURRENCY Votre devise préférée
CUSTOMER Une version cryptée de votre identifiant client dans le magasin.
CUSTOMER_AUTH Un indicateur permettant de savoir si vous êtes actuellement connecté au magasin.
CUSTOMER_INFO Version cryptée du groupe de clients auquel vous appartenez.
CUSTOMER_SEGMENT_IDS Stocke l'identifiant du segment client.
EXTERNAL_NO_CACHE Drapeau indiquant si la mise en cache est désactivée ou non.
FRONTEND ID de la session sur le serveur.
GUEST-VIEW Permet aux clients de modifier leurs commandes.
LAST_CATEGORY La dernière catégorie que vous avez visitée.
LAST_PRODUCT Le dernier produit que vous avez consulté.
NEWMESSAGE Indique si un nouveau message a été reçu.
NO_CACHE Indique si l'utilisation du cache est autorisée.
PERSISTENT_SHOPPING_CART Lien vers des informations sur votre panier et votre historique de consultation si vous avez demandé au site.
POLL ID des sondages auxquels vous avez récemment voté.
POLLN Informations sur les sondages auxquels vous avez voté.
RECENTLYCOMPARED Les articles que vous avez récemment comparés.
STF Informations sur les produits que vous avez envoyés par courrier électronique à des amis.
STORE L'affichage du magasin ou la langue que vous avez sélectionnée.
USER_ALLOWED_SAVE_COOKIE Indique si un client est autorisé à utiliser des cookies.
VIEWED_PRODUCT_IDS Les produits que vous avez récemment consultés.
WISHLIST Liste cryptée des produits ajoutés à votre liste de souhaits.
WISHLIST_CNT Nombre d'articles dans votre liste de souhaits.

We detect that you are accessing the website from a different region. You will be redirected to a local version of OptoSigma.